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| How
to become a member of 24-Hotel? |
| You can directly
register on- line. You fill in your name, telephone, E-Mail,
address and other detailed information on the page of member
registration and submit it, after your submission is confirmed,
and you have become one member. Because 24-Hotel would contact
you by e-mail and telephone to confirm the reservation status
of hotel or flight ticket, you must ensure the correctness of
all message of yours. |
| Can
non-member also make a reservation at preferential price? |
| Yes. Non-member can
book hotel and enjoy the on-line 24-Hotel price, but you cannot
get accumulative points. This is a good choice for guests who
are often on trip to join the membership because 24-Hotel also
provide its member with many other information, by accumulative
points you can get prizes or save on the lodging expenses. |
| Can
hotel be booked before getting membership card? |
| Yes. 24-Hotel has
passed your reservation receipt to the hotel when you make an
on-line reservation. When you check in the hotel, what you need
to do is only to tell the reception personnel your name and
state that you have made reservation via 24-Hotel website. Of
certainly, don't forget to bring your valid ID. If you booked
hotel or flight ticket via 24-Hotel, we shall post your membership
card to your stated address. |
| How
to use membership card? |
| 24-Hotel cooperates
with some hotels and can provide more preferential services
to the member, you can find specific information on hotels'
preferential services from their detailed introduction, every
member with membership card can enjoy these services. |
| Is
the hotel price to be offered by 24-Hotel the price what I should
pay? |
| Yes. The hotel price
to be offered by 24-Hotel is the price what you should pay.
But sometimes the price to be offered by 24-Hotel may has discrepancy
with that of some hotels. When you book hotel, 24-Hotel will
send you final price confirmed by the hotel to you. Apart from
the expenses noted in the hotel price, the member doesn't need
to pay any further expenses. |
| How
to pay? |
| 24-Hotel provides
you with two ways of payment. The first one is to pay at the
reception when you check in the hotel after reservation, amount
to be paid is subject to RMB stated on conformation form of
reservation, and the USD price is only for reference; the second
one is to remit the amount to the account number specified by
24-Hotel by some means, 24-Hotel will give you evidence by which
you can stay in the hotel and no need to pay in the hotel. The
amount to be paid is subject to the USD on the conformation
form of reservation. |
| How
long does it take to receive the confirmation after reservation
via 24-Hotel? |
| Generally speaking,
24-Hotel can confirm the result of reservation within 30 minutes.
For reservation made after 6:00pm (Beijing Time) or on holidays,
the confirmation may be delayed till the next morning because
sometimes no one in hotel reservation office is on duty. Some
hotels can make immediate reservation and confirmation. |
| 24-Hotel
has sent me the confirmation on the day when I made a reservation,
however, why the reception has not received my reservation receipt
when I call them? |
| After 24-Hotel confirmed
with sales department of the hotel, the sales department need
fill in reservation receipt and send it to the reception. For
some reasons, some hotels may delay in passing the receipt to
the reception, but they assure you that you can find your reservation
record when you check in the hotel. In case that no reservation
information can be found, please contact with 24-Hotel by telephone
immediately. |
| How
to know if the reservation is successful? |
| We will send e-mail
to the member when the reservation is confirmed, you can just
check the result in you e-mail box. Sometimes, transmission
failures result in the e-mail missing, so the member can't know
if he has booked the room successfully. Then he can directly
type in telephone (or membership card No.) and password on the
home page of 24-Hotel to get the reservation result after [Login].
This is the most swift and convenient way, without influence
from delayed or missing E-mail. Non-member can also enquire
the reservation result on the home page in the same way. |
| How
long does it take to obtain the hotel reservation in advance?
Can I contact with the hotel by telephone for emergency? |
| 24-Hotel provides
hotel reservation information for as long as three months, you
can have sufficient time to make your plan. It is better to
book the hotel in advance a few days earlier, thus you can easily
handle any problems that may arise. You can directly dial the
telephone No.+86-10-63324282 to make a reservation with 24-Hotel
for emergency. |
